As the most complete platform for professional firm marketing, business development, matter management and client care, the team at A/P Dynamics offer a range of services to help firms maximise revenues, reduce costs and deliver client value.

Design

Great design is the secret to any successful software system or website project. A good user experience flows from being able to find what you want, when you want it.  Tied closely to the user experience is usability. This is the fine detail that makes software and websites easy to use and navigate.

 

xRM for professional services offers firms a complete platform for marketing, business development, matter management, client care and more. Our team are professional services industry specialists – not generalists – and can assist wherever help is required.

We work with firms in a variety of ways – sometimes in tandem with their own consultants or in-house specialists. We will be sure to have clear and open discussions about project goals, resourcing, planning, implementation, success criteria and ongoing help and support.

Documentation is key to everything we do – from defining functional requirements to supply of implementation and “train the trainer” materials.

A/P Dynamics uses the power of Microsoft Dynamics CRM 2011 and EPiServer CMS 6 to deliver its solutions. Used by over 1.7 million users globally and supported by over 350 developers and 5,000+ partners Microsoft CRM is the fastest growing CRM platform on the planet. EPiServer CMS is used by over 3,000 customers running more than 10,000 websites.

Many professional firms have some specific requirements that are not covered by out-of-the-box systems. Fortunately, experience and skills are available to deliver exactly what you need.

The A/P Dynamics team is committed to providing firms with robust and long lasting technology solutions. The firm’s understanding of the features and functionality, processes and technical specifications of the system are vital to the project and ultimate success.

Accordingly, we have developed a training program designed to familiarise firm staff with the features of the applications they will need to use in their particular job role.

Resources are provided for direct, on-site training for Marketing, Data Administrators, and IT / System Administrators. Training for professional staff is delivered typically by the firm’s internal training resource using a “Train the Trainer” approach unless other arrangements have been made.

Unlimited telephone and email support is provided free of charge. Most queries receive replies immediately and are generally resolved same day.

Customer Support Service Plans provide extended benefits such as regular system health checks, administration and updates – also ongoing consultancy and training.